Refund and Returns Policy


Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

We will only cover the return postage cost if the item is damaged.

Please advise us prior to returning your goods via email – or phone – 07792 565 661

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Please securely re package and send to 

Woodwise Uk Exotic Timbers Ltd, Upper Hulme Mill, Upper Hulme, Nr Leek, Staffordshire, ST13 8TY

Additional non-returnable items:

  • Gift cards

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error. (at our discretion) Within 14 days of purchase.


Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at


We will exchange your item at the buyers cost.

Need help?

Contact us at for questions related to refunds and returns.